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Managed Services – Features and Benefits

Service Features Customer Benefits
Provision of resource at customers premises, if required, or off site to manage some or all of the asset management end to end processes Knowledge that focussed specialised resource can add value over and above in-house resource in many instances
Provision and management of supplier catalogue through Trading Portal Outsourced fully hosted service catalogue, with back end links into SAP if required reduces cost and improves governance
Ability for Trading Portal to interface with company's internal approval processes Ability for Trading Portal to fully interface with customers systems and internal processes
Contract management and supplier relationships Ability to focus on the key supplier relationships in the knowledge that others are being managed effectively and in accordance with contract T&Cs
Management and collection of Service Credits Knowledge that contract T&Cs are being implemented and managed
Provision of bulk texting services to specified user groups One stop shop for company or group bulk messaging requirements